Support

Teaching and learning tools

The Center for Academic Excellence (CAE) provides faculty support for Appalachian's learning technologies and our AsULearn learning management system, as well as faculty and staff support for other applications available on campus to help you succeed in your job. Each college or school at Appalachian has been assigned a lead CAE consultant as follows:

AsULearn

Help files for AsULearn can be found on AsULearn Support.

Come by

Our doors are always open when we're available. Offices for the Instructional Designers are located in Anne Belk Hall in suite 218, near the back loading dock and adjacent to the help desk. Mark Suggs, our Training Specialist, is located in Belk Library and Information Commons in room 333, behind the seminar room 327 on the third floor.

Consult with us

We are happy to offer one-on-one private consultations by appointment at your convenience. Please contact us and we will work with you to arrange a convenient time and place to meet and discuss your instructional design, AsULearn, and/or technology training needs.

Submit a support ticket

Submit a support ticket to describe a particular issue or request someone to contact you :

  • Log in with your Appalachian ID and password
  • Under New Incident: Click to Submit a New Incident
  • For Incident Type select:
    • (3) Online Accounts, then for Account : AsULearn; or
    • (7) Software Training (MS Office & Adobe, Drupal, Workshop Scheduler)
  • Complete the incident form; someone will respond to your issue promptly

Call the help desk

Contact the help desk by calling 828-262-6266 during regular business hours.

Classroom training

CAE schedules workshops throughout the year.

Community resources

These AsULearn course sites are filled with helpful information and other resources. You can contribute to and glean from the knowledge of others sharing your experience with technology. Participation does not obligate you to attend a workshop.

  • Sign up to join either or both of these communities:
  • You will be prompted to log in using your Appalachian ID and password
  • After you log in, you will be prompted to confirm that you want to enroll in the course; select 'Yes'
  • You may be prompted to confirm your agreement with the Appalachian computer policy; select 'Yes' if you agree
  • Once you have joined, you can return to the site via AsULearn. Log in, then find the link to the AsULearn Community or CAE Workshop Resources in the Course Overview block in the center.